Ust ID-Nr. DE: 76 215 904 825
Notice of liability
James Castle is a fashion label based in Berlin, Germany. In accordance with German law, the label is responsible for its own contents on these pages. We may occasionally share links to other websites. We are not responsible for the content of any linked pages.
The James Castle website uses an order form that requires customers to give personal information such as name, e-mail address and postal address. Your data will not be shared with any third party.
We hope that you enjoy the products and information on the James Castle website and we invite you to share what you like. However, the use of content, such as by downloading, photocopying or printing of images and text, is limited to personal and non-commercial purposes. Any other type of redistribution, re-circulation or transmission of content requires written permission by James Castle.
TERMS & CONDITIONS
This website, www.jamescastle.de, is a personal retail source for products by the fashion label James Castle. The following Terms & Conditions apply to all transactions between the James Castle label and you, the customer, at the time an order for a product is placed. "Customer" is defined in these Terms & Conditions as any person who enters into a transaction for a personal, non-commercial purpose. We reserve the right to modify these Terms & Conditions on occasion. The changes become effective immediately upon posting. By visiting www.jamescastle.de, you are deemed to accept and consent to any such modifications.
The following provisions apply to the contract entered between the James Castle fashion label and the customer ordering from our website www.jamescastle.de
The presentation of merchandise on our website is not a legally binding contract offer on our part, but is merely a non-binding invitation to customers to order goods. By ordering the desired product, the customer enters a binding sales contract with James Castle.
An order involves the following steps:
1. Choosing your desired product
2. Confirming the product by clicking the "buy" button
3. Sending an intent to purchase with your name and e-mail address.
We will then confirm your order within 5 working days via an e-mail that contains the details of your order. This is NOT an acceptance of your order, but a confirmation of your intent to purchase subject to these terms and conditions. As every product is custom-made by James Castle, we will happily discuss any specifications you might have, such as fabric and colour. Once an agreement is reached, an invoice will be issued and the customer has entered a binding sales contract. This invoice will have to be paid in full within in ten days of receipt. The delivery time for clothing varies according to the specifications of the customer.
Delivery of bags is between 3 and 5 weeks. Occasionally we may be waiting for shipments from our suppliers, in which case we will inform you in advance of a prolonged delivery time. If you wish to receive a bag more promptly than the usual 3 to 5 weeks, we will try to best to accommodate your wishes.
All orders are subject to acceptance and availability. Products by James Castle are custom-made to the specifications of each customer. James Castle cannot guarantee that products advertised on the website are necessarily available and all products are offered for sale subject to availability. Due to the limited availability of leathers and fabrics, every piece of the collection is limited. In the event that an item is no longer available, James Castle will offer the costumer a suitable alternative.
We make every effort to show all of the colours of our products true and accurate to the actual item. However, the accuracy of the colours depends on the pc, monitor and settings used to view the item. Therefore, we cannot guarantee the accuracy of any colour represented on this website.
We reserve the right to refuse an order as the result of the following: the product is out of stock; shipping restrictions apply; non-payment for the product within ten days of the purchase; the customer does not meet the eligibility to order under these terms and conditions.
Prices & Payment
All prices are give in Euro and include German VAT, but are quoted without delivery charges (please refer to "Delivery"). If you are ordering from the website (www.jamescastle.de), we kindly ask our customers to pay in advance and remit the total amount (including delivery charges) to the account given in the invoice. We can only accept bank transfers at the moment for orders from the website. Failure to pay within 10 days of receiving the invoice will result in a cancellation of the order. If your are ordering from the webshop (http://shop.jamescastle.de), you can pay via Paypal and credit card. James Castle is based in Germany, therefore all prices are quoted in Euro. If you are placing an order on the webshop from a country outside the Euro-Zone, your card issuer may convert the charge. We reserve the title to all goods until the total amount for an order has cleared our accounts and will not dispatch the product beforehand. For products such as handmade suits and blazers, we reserve the right to ask for a deposit of 25 per cent on the full price.
All products will be delivered to the address given for the invoice of your order. Please indicate, if you wish delivery to a different address. Risk of damage or loss of the products shall pass to you at the time of delivery even if the products have not been received by you in person.
James Castle ships worldwide. For international shipping rates, please inquire with your order.
The following shipping costs apply for delivery within Germany:
Deutsche Post (DHL Paket national): 6,90 Euro
Deutsche Post (DHL Express Paket national): 19,75 Euro
We do not ship to PO boxes.
Cancellation & Returns
James Castle wants you to be completely satisfied with your order. If something is not right, please let us know. All handmade products offered on the website (www.jamescastle.de) and in the webshop (http://shop.jamescastle.de) are made to measure and therefore excluded from exchange. Products may only be returned with a justifiable complaint.
Handmade products are custom products. Slight irregularities in the texture and colour of these products are due to the nature of leather and other fabrics and the manual production and are no cause for reclamation. However, should the customer receive a faulty item, please report such an item within five working days of receiving the shipment and no later than two weeks, beginning on the day the shipment was received. The customer shall give James Castle a reasonable opportunity to inspect the product in question. Faulty goods will be reworked. Faults reported later than two weeks after purchase will not be accepted for refund and under no circumstances will a refund be issued if the item is not returned fully and in an unused and undamaged condition.
James Castle also offers ready-made products. They are labelled as such in the webshop (http://shop.jamescastle.de). As with the handmade products, slight irregularities in the texture and colour are due to the nature of leather and other fabrics and are no cause for reclamation. A faulty item shall be reported within five working days of receiving the shipment and no later than two weeks, beginning on the day the shipment was received. The customer shall give James Castle a reasonable opportunity to inspect the product in question. Faulty goods will be replaced. Faults reported later than two weeks after purchase will not be accepted for refund and under no circumstances will a refund be issued if the item is not returned fully and in an unused and undamaged condition.
The customer may not return either handmade or ready-made products if they have been damaged as a result of fair wear and tear, deliberate damage, accidental damage (by the customer), negligence, abnormal working conditions, misuse or alteration or repair of the goods without the manufacturers approval. James Castle will cover the return postage if the product is damaged or has been incorrectly shipped. Please ensure that all returns are sent back through traceable and/or insurable method as James Castle is not responsible for any returned packages not received.
If you wish to cancel your order you must return the products to us at your own cost. The return address will be given with the shipment. Items must be returned with their original packaging.
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